1. General Policy on Cancellations and Refunds Most airline tickets, hotel bookings, pre-paid car rentals, vacation packages, and service fees are non-refundable after 24 hours of booking. Trip protection insurance is refundable within 10 days of purchase, provided travel has not commenced and you have contacted our customer service center to cancel.
All cancellations must be made via phone. Refund requests are only considered if the following conditions are met:
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A cancellation and refund request has been submitted, and the fare rules allow for such a request.
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The passenger is not classified as a "no-show" (most "no-show" bookings are ineligible for refunds or waivers from suppliers).
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Our team can secure waivers from suppliers to process the requested cancellation and refund.
2. Refund Processing We do not guarantee a specific timeline for refund processing. Refund requests are processed sequentially. After submitting your cancellation request, you will receive an email notification acknowledging receipt of your request, including a tracking number. However, this notification does not confirm eligibility for a refund.
Once we receive your request, we will work with airlines, hotels, and car rental companies to obtain a waiver as per their policies. You will be notified of their decision.
Service fees associated with the original travel reservation or booking are non-refundable. Refund approvals depend on suppliers, and once approved, additional processing time may be required for the refund to reflect on your credit card statement. Generally, the refund process may take between 60-90 days from the request submission.
Most suppliers charge a penalty for refunds. Additionally, FlyAllOver may charge a post-ticketing service fee per passenger, per ticket. These fees will only be applicable if the refund is authorized by the supplier or if a waiver has been secured. If the supplier does not process the refund, FlyAllOver will refund the post-ticketing service fees but not the original booking fees.
3. Compassion Exception Policy (CEP) FlyAllOver offers special discounts for military personnel, bereavement cases, and visually impaired travelers under our Compassion Exception Policy (CEP).
4. Cancellation Password Security For security purposes, cancellations can only be made over the phone and not via email or web chat. Upon requesting a cancellation, you will receive an email with a unique Cancellation Password sent to the email address used at the time of booking.
To complete your cancellation request, provide the Cancellation Password to our agent when prompted. If you cannot access your email or provide the password, we may be unable to process your cancellation. The Cancellation Password is valid for 3 hours. If it expires before your request is processed, please contact us to obtain a new one.
For further assistance, please contact our customer service team.
Thank you for choosing FlyAllOver.